What is your minimum order for your apparel manufacturing services?
Apparel manufacturing service minimums depend on what you are ordering.
| Screen Printing | Garment Embroidery | Dye-Sublimation Printing | Cut and Sew Manufacturing | Woven Labels | |
| Blank Garments | Cut and Sew | ||||
| 50 pcs. per design | 50 pcs. per design | 50 pcs. per design | 72 pcs. per design | 72 pcs. per design | 1000 pcs. |
How do discounts work?
Affix Apparel offers quantity discounts. That is — the more total garments you order, the less each individual garments will cost. If you are trying to order only 50 shirts, try increasing your quantity of shirts to 100, 250, or even 5,000. See the difference in price and price per piece!
Can I order a sample before ordering?
Affix Apparel will produce a sample free of charge with any production order. However: free pre-production samples cannot be created until we have received the production order deposit.
If you would like a sample before putting in a production order, we can accommodate that request — but will have to charge for the sample.
While we can technically produce a finished sample for any garment, the cost of a sample can be prohibitively expensive in small orders. In small run orders, it is simply not cost effective to request a sample. If you want a sample no matter what, please be aware of the cost.
General sampling costs can be found on our Cut and Sew Sampling and Production page.
Where does Manufacturing take place?
We have multiple manufacturing facilities, our cut and sew facility is located in Karachi, Pakistan where manufacturing is done in a complete sweatshop free environment.
Is your blank apparel catalog all you have?
The website does not list our complete selection of customizable apparel products. Affix Apparel has partnered with several blank apparel suppliers – we have access to thousands of products. If you do not see what you want, please let us know.
Can I bring my own garments to Affix for embroidery, screen printing, or other services?
Yes. However, please discuss Bring Your Own (BYO) with us first. There may be a conflict between your desired apparel style and your desired service (e.g., you cannot bring us a non-polyester t-shirt for dye-sublimation printing).
Can you do precise color matching?
Precise color matching depends on the services you need. We can mix Pantone colors for inks in screen printing and dyes in sublimation. As for embroidery, since there is no way for us to “mix” threads, we are limited to the stock color selection provided by our thread suppliers.
What if I don’t have a design, artwork, or logo?
We do not offer artwork creation or artwork design services. We are not an artwork studio and we do not specialize in the creation of such artwork. For the best possible results, we strongly recommend pursuing someone with a specialty in art, design, and logo creation.
What if my artwork, design, or logo is not in production-ready format?
We do offer artwork conversion: that is, if your artwork or logo is not in digitized, production-ready format, we can convert the logo from non-standard format into standard production formats (e.g., DST for embroidery or vector-based logo for screen printing).
When you digitize my artwork or logo, who owns the digitized file?
Affix Apparel retains copies to all files we have digitized. If you require your digitized artwork files, we will absolutely deliver them to you. Please let us know if you need your artwork files.
Do you send proofs prior to apparel production?
You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval.
Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.
- If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.
- If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.
How long does it take to get back to me regarding a quote or other contact?
Simple services such as screen printing, embroidery labels are usually with in 24 hours (excluding weekends, holidays, and other closures). More complex inquiries like cut and sew manufacturing or dye-sublimation printing can take up to three days.
How long does it typically take to complete an order?
Order turnaround is impossible to precisely estimate without the details of a given project: turnaround times can depend on the services rendered and the complexity of the order. Standard screen printing and embroidery orders are 2 weeks; sublimation printing on blank garments are also 2 weeks. Anything cut and sew is 3-6 weeks. Also remember that shipping times are not included in the turnaround estimate for your order.
When does the clock start for my order turnaround time?
Your order turnaround time begins when payment has been processed. Please take this into consideration when calculating your in-hands date.
This is, again, because we do not begin processing your order until after you have submitted a payment.
How can I make sure my order is not delayed?
- Please make sure you are absolutely ready to order.
- Please make sure all the information you submit is correct and complete, especially payment information.
- Please be ready to respond to Affix Apparel with any change requests, and approvals.
- Please avoid unnecessary contact with Affix Apparel.
Can you do rush orders?
For screen printing and embroidery, we can generally do rush orders. Please indicate that your job should be rushed when you are ordering. Please note: non-negotiable rush fees apply. Dye-sublimation printing, cut and sew manufacturing, and woven labels cannot be rushed.
What if I want to add additional garments after I have already placed an order?
It depends on the type of order and how much time has passed. Once the adjustment period has passed, we are unable to make quantity adjustments to your order.
- Screen Printing and Embroidery: You can add garments within THREE days of placing your order.
- Cut and Sew and Sublimation: You can add garments within FIVE days of placing your order.
What if I want to cancel my order?
Please contact us as soon as possible regarding cancellation. Refunds for cancelled orders are at the express discretion of Affix Apparel and its employees. If we have already made significant progress on your order, cancellation may not be possible.
When is payment due?
Payment needs to be be done upfront at the time order is being placed. Please be aware that we do not begin production on an order until a deposit or a full payment has been completed.
What kind of payment will you accept?
We do accept payments through Credit/debit cards and wire transfer.
Can you (send me a proof, send me a sample, digitize my artwork, etc.) before I make a deposit?
No. Affix Apparel will not move forward with an order until we have received a deposit or a payment in full.
Can you give me a shipping cost estimate?
Shipping costs depend where you are located. Shipping costs within the continental USA are, on average, 30 cents per garment.
What should I do if there is an error or issue with my order?
Contact us immediately. Your complete satisfaction is of the utmost importance to us! If there is an error, misprint, or issue with your order, we will work to correct mistakes, errors, or mishaps that have occurred.
What should I do if I want to re-order?
Please contact us directly.
Will I pay the same amount on a re-order?
Generally, no. If you paid to have your logo digitized into DST format, or if you paid to have your artwork vectorized, or if you paid screen set-up fees — these fees will not be charged again when you re-order with Affix Apparel.
How do you prefer to be contacted?
We unanimously prefer e-mail contact at Affix Apparel. With e-mail, both you and the employees of Affix Apparel have the full power to review the entirety of a conversation.
Can I have a contact number?
If you have not placed a quote or requested an order, unfortunately the answer is no. You must, as your first step of contacting Affix Apparel regarding a specific project, submit a quotation form.
How should I contact you for an update I have already placed?
Please use our Contact form. Always have your order number ready when you are requesting a status update on your order.
What are your hours of operation?
Monday through Friday, 9 AM to 5 PM, Eastern Time.
Can we meet to discuss my project?
Yes! But before we can setup a meeting with one of our representatives, we will need you send us all information pertaining to your project for review.
Does Affix Apparel share my personal information with anyone else?
Absolutely not. Your information will never be given, sold, or otherwise transmitted to a third party.
Can you e-mail me regarding a clothing piece I am interested in creating?
No. This is for one very big, very important reason: talking to you without first gathering the required information (i.e., through our quote forms) is wasteful of everyone’s time.
What seems like a broad, easily-answered question to you may actually hinge on several factors, depending on the service you choose — just asking, “Can you do X on Y product for me” is not a question we can easily answer.
We can gather the specific, relevant information about your product, your garment, and your project, and give you one answer hand-tailored to your piece, situation, and finances. The latter is a much more efficient way to work, and the only way Affix Apparel works.
